In an ideal situation, MoveMate would appreciate at least a minimum of 48-72 hours between when you book and the actual date of your booking. However, we still do our best to review and assign any last minute bookings that are placed. In the event that we are unable to service your requested time/date, our support team will contact you to discuss possible options.
*Long-distance requests should be placed at a minimum of 72 hours only as they require significantly more preparation!*
如果你在预订表的备注部分提出要求，我们会看看我们的团队是否可以满足。然而，我们无法保证这项服务。
我们目前接受Visa和MasterCard信用卡、Visa借记卡和PayPal付款。请注意，如果不提供有效的信用卡/PayPal账户，你将无法进行预订。但是，在搬家完成之前，我们不会从你的卡上扣钱。
是的，MoveMate要求您交纳相当于您预订费用20%的定金，并在您预订后24小时内收取。这笔定金将从预订时提供的支付方式中收取。
随着电子商务推动了对家具和大件物品订单和存储的更大需求，MoveMate正在建立最先进的搬家和交付生态系统，以满足这一不断增长的需求。我们的解决方案是以我们的合作伙伴为中心创建的，以匹配供需要求，增加对客户的访问，并增加收入。今天，还没有其他的搬家解决方案能够让财产技术和房地产公司实现销售线索和用户的货币化。
随着技术不断拉近我们之间的距离，仍然没有现代化的解决方案可以将我们最珍贵的物品以一种简单、可信赖和无缝的方式交付使用。我们通过我们的综合生态系统使大型物品的移动变得简单、灵活和具有成本效益。我们的重点是客户的体验，确保我们设计的系统使他们的移动和交付过程简单、可靠、无忧无虑 – 一切尽在指尖。
在MoveMate，我们建议您列出所有您需要搬运的物品，以避免支付额外费用。选择您的所有物品，可以让我们给您一个准确的报价，这样您就不必依赖按小时计算的费用。我们也希望确保我们的队友准备好处理任何特殊物品或家具，以确保搬家顺利完!
对不起，我们不只提供卡车。我们所有的服务都包括劳动力。在这样的情况下，我们建议你预订1个带卡车的Mate。
虽然MoveMate不提供存储解决方案，但您可以访问我们的合作伙伴Montreal Mini Storage，在大蒙特利尔地区的存储。
理想情况下，MoveMate希望在您的预订和实际预订日期之间至少有48-72小时的时间。然而，我们仍然会尽力审查和分配任何最后一分钟的预订。如果我们无法为您要求的时间/日期提供服务，我们的支持团队将与您联系，讨论可能的选择。 *长途请求应至少在72小时内提出，因为它们需要更多的准备工作!*
你可以在预订过程的最后，在你选择了日期和时间之后，选择任何附加功能。
不，MoveMate将接受各种规模的预订。但是请记住，在某些情况下，如果一个预订估计只需要1个小时，我们可能极难分配到一个愿意执行的团队，我们将别无选择，只能取消（不向您收取额外费用)。
不幸的是，有些物品我们无法搬运/交付，包括但不限于： 超过300磅的物品，大钢琴或小钢琴，立式钢琴，装有物品的托盘，家庭装修用品，如地板，车辆/摩托车，危险物品，以及易燃物品。如果您的问题物品没有列在上面，请随时与我们今天聊天，以确认！
MoveMate使用地址（包括无障碍设施）和您的物品的总立方英尺来计算您的预订的实时估计价格! 在最后一分钟预订的情况下，节假日和高峰期，我们的统一费率会自动增加，这将已经反映在您的估计总数中。
当你通过预订过程的不同步骤时，你将能够看到在屏幕的右上角自动弹出一个估算价格!
是的，我们接受长途搬家，只要你的预订开始或结束在蒙特利尔 (Montreal)。价格与我们的常规预订不同，因此，您需要填写以下表格：Long Distance Request Form
预订后，你有24小时的时间来取消，并且不支付任何罚款。如果你在24小时后的任何时候取消，你将失去你的定金，相当于你的预订总额的20%。在预订日期/时间的48小时内取消预订，将被收取其余80%的费用，没有例外。所有最后一分钟的预订 – 在所需时间和日期前48小时内的预订– 将被收取100%的预订费用， 没有例外。
如果出现意外的天气状况，导致搬家无法安全完成，预订将被重新安排，不收取额外费用。这些情况包括：大雪（等于或大于20厘米）、冰雨、极低温度导致的黑冰、或低于-25℃的温度。重新安排预订的决定权完全在MoveMate，并由MoveMate自行决定。
我们将始终尽力满足任何对预订的修改要求。然而，请注意，如果在预订后24小时内对预订进行任何修改，也会有额外的费用，相当于总费用的 20%。
我们要求你在预定日期/时间前至少48小时通知我们从预定清单中删除的任何物品，以便我们可以对你的预定进行必要的价格调整（如果适用的话）。如果你不在预定搬家前48小时通知我们，我们就不能接受任何改变，也不能有任何例外。
没有。然而，应该注意的是，商定的价格和估计的时间完全取决于并反映了你在预订过程中提供的信息。这意味着，在有未披露项目的情况下，也将有相关的罚款。除了未披露的物品外，最重要的是，你要记得预订电梯和节省停车位，以避免任何超时费用。
我们建议您多花点时间来看看我们的公司政策。关于我们公司有关预订的完整政策，请点击此链接:
不是 – MoveMate为任何需要将物品从一个地方运到另一个地方的人提供搬家和送货服务。在商店买的家具有疯狂的运输价格，或者从Kijiji买的东西太大，无法自己搬回家？我们可以提供帮助！
MoveMate绝对可以帮助您处理旧家具或电器! 我们恳请您在预订中的备注(notes)部分包括这一要求，可在您的摘要页中找到。请注意，根据您的要求细节，您可能需要支付额外的费用
是的，两者都是! MoveMates提供$4 (税前) 一个中型箱子，也可以包括包装服务（请今天与我们聊天，了解更多关于我们的价格)。注意：这些服务不需要一起购买。如果你只选择包装服务，请注意，你将负责提供胶带/包装工具。
MoveMate不为您的搬家提供任何保险。在大多数情况下，您目前的租户或房屋责任保险涵盖了您在搬家过程中对您的物品的任何损害。对于我们的Mates在搬家过程中造成的损失，请确保拍下照片并在48小时内提交给我们的支持团队，以开启损失索赔。如果损坏被证明是在搬家过程中发生的，我们将与你和我们的伙伴一起工作，以解决这个问题。我们的伙伴是参与MoveMate的专业搬运工人，他们接受过最佳和最安全的方法来安全地搬运您的物品。不幸的是，事故有时确实会发生。
As e-commerce drives greater demand for furniture and, large item orders and storage, MoveMate is building the most advanced moving and delivery ecosystem to answer this growing need.Our solutions have been created with our partners in mind to match the supply and demand requirements, increase access to clients, and grow revenue. Today, there is no other moving solution that allows prop-tech and real estate companies to monetize leads and users.
We are different because we are an asset light, proprietary tech solution that matches supply and demand to create value throughout the large item delivery and moving ecosystem. We offer a comprehensive, connected, and tech-driven solution developed specifically to match the supply and demand requirements. MoveMate is creating a truly modern solution to deliver customers’ most precious items in an integrated, trustworthy, and proficient way.
MoveMate works with a diverse array of partners across various industries, such as furniture stores, large-scale retailers for B2B partnerships, as well as real estate companies, proptech firms, and storage units for B2B2C partnerships.
In an ideal situation, MoveMate would appreciate at least a minimum of 48-72 hours between when you book and the actual date of your booking. However, we still do our best to review and assign any last minute bookings that are placed. In the event that we are unable to service your requested time/date, our support team will contact you to discuss possible options.
*Long-distance requests should be placed at a minimum of 72 hours only as they require significantly more preparation!*
Unfortunately, MoveMate does not provide any insurance for your move. In most cases your current renter or home liability insurance covers any damages to your belongings during your move. For damages caused by our Mates during the move, please ensure you take a photo and submit it to our support team within 48 hours to open a damages claim. If the damage is proven to have occurred during the move, we will work with you and our Mate to address the issue. Our Mates are professional movers who are involved with MoveMate and are trained in the best and safest methods to move your items safely. Unfortunately, accidents do happen at times.
Yes to both! MoveMates offers medium boxes for $4 (before tax) a piece and can also include packing services (please chat with us today to find out more about our pricing). Note: these services do not need to be purchased together. If you are opting for packing services only, please be aware that you will be responsible for providing tape/packing tools as well.
MoveMate can definitely help you with disposing of your old furniture or appliances! We kindly ask that you include this request in the notes section of your booking, found on your summary page. Please note that you may be subject to additional charges depending on the details of your request.
No - MoveMate offers moving and delivery services to anyone in need of transporting an item from one location to another. Bought furniture at a store that has insane shipping prices, or something from Kijiji that’s too big to carry home by yourself? We can help!
We highly recommend you take an additional moment to go over our company policies. For our complete list of company policies regarding bookings, please click here: https://www.movemate.ca/our-policies
No. However, It should be noted that the agreed upon price + estimated time are entirely dependent on and reflective of the information you provide during the booking process. This does mean that in cases where there are undisclosed items, there will also be associated penalty fees. In addition to undisclosed items, it is of utmost importance that you remember to book elevators and save parking spots to avoid any overtime charges.
We ask that you inform us of any items removed from your booking list at least 48 hours prior to your booking date/time so that we can make the necessary price adjustments to your booking if it's applicable. If you don’t inform us 48 hours before the scheduled move, we cannot accommodate any changes, and no exceptions can be made.
We will always try our best to accommodate any requested changes to a booking. However, please note that there will also be extra charges, equivalent to 20% of the total cost, for any modifications to the reservation made 24 hours after booking.
In cases of unexpected weather conditions that prevent the move from being completed safely, bookings will be rescheduled at no extra cost. These cases include: fresh snowfall (equal to or greater than 20cm), icy rain, black ice due to very low temperatures, or temperatures below -25℃. The decision to reschedule a booking rests solely with MoveMate and is subject to MoveMate’s discretion.
Once a booking is placed, you have 24 hours to cancel and pay no penalties. If you cancel anytime after the first 24 hours, you will lose your deposit which is equal to 20% of your booking total. Cancellations made within the 48 hour mark of the booking date/time will be charged the remaining 80% of the booking, no exceptions.All last minute booking - bookings placed 48 hours or less before the desired time and date - are charged the full 100% of the booking estimate. No exceptions.
Yes, MoveMate requires a deposit equal to 20% of your booking estimate which is collected 24 hours after you place a booking. This deposit is collected from the method of payment provided during booking.
We currently accept Visa and MasterCard credit cards, Visa Debit cards and PayPal payments. Please note that without providing a valid credit card/paypal account, you will be unable to place a booking. However, your card will not be charged until the move is complete.
We would love to see if our team can accommodate it if you request in the notes section of your booking form. Unfortunately, we are unable to guarantee the service.
Yes, we accept long distance moves as long as your booking starts or end in Montreal. Pricing is different from our regular bookings and because of this, you are required to fill our the following form: Long Distance Request Form
This one is pretty cool! When you are going through the different steps of the booking process, you will be able to see an estimated price auto-populating in the top right hand corner of the screen!
MoveMate uses the addresses (accessibility included) and the total cubic feet of your items to calculate the real-time estimated price of your booking! In cases of last minute bookings, holidays, and rush periods, there is an automatic increase in our flat rates that will already be reflected in your estimated total.
There are items that we are unfortunately unable to move/deliver, including but not limited to:
items exceeding 300lbs, grand or baby grand pianos, upright pianos, pallets with items stocked up, home renovation supplies such as flooring, vehicles/motorcycles, hazardous objects, and flammable objects. Please feel free to chat with us today to confirm if your item in question is not listed above!
No, MoveMate will accept bookings of all sizes. Please keep in mind that in some cases, if a booking is estimated to take only 1 hour, it may be extremely difficult for us to assign a team that is willing to perform it and we would have no choice but to cancel (at no additional cost to you).
You can select any additional features at the end of the booking process, after you have selected a date and time.
In an ideal situation, MoveMate would appreciate at least a minimum of 48-72 hours between when you book and the actual date of your booking. However, we still do our best to review and assign any last minute bookings that are placed. In the event that we are unable to service your requested time/date, our support team will contact you to discuss possible options.
*Long-distance requests should be placed at a minimum of 72 hours only as they require significantly more preparation!*
While MoveMate does not offer a moving solution, you can visit our partner Montreal Mini Storage here, for storage in the greater Montreal area.
Unfortunately, we do not provide only the truck. All of our services include the labour. In situations like this, we recommend that you book for 1 Mate with a truck.
At MoveMate, we recommend that you list all the items you require to be moved to avoid paying extra fees. Selecting all of your items allows us to give you an accurate quote so that you don’t have to rely on an hourly rate. We also want to make sure that our Mates are prepared to handle any special items or furniture to make sure that the move is done smoothly!
MoveMate currently operates in 7 major cities across Canada, including Toronto, Montreal, Vancouver, Calgary, Winnipeg, Quebec City, and Edmonton.
You can change the details of your move after booking by logging in to your account, and clicking on "previous moves".
As technology continues to bring us closer together, there is still no modern solution to deliver our most precious items to use in an easy, trustworthy, and seamless manner. We make the movement of large items simple, flexible and cost-effective through our integrated ecosystem. Our focus is on our customers’ experience, ensuring that the systems we design make their moving and delivery process easy, reliable, and hassle-free - all at their fingertips.
As e-commerce drives greater demand for furniture and, large item orders and storage, MoveMate is building the most advanced moving and delivery ecosystem to answer this growing need.Our solutions have been created with our partners in mind to match the supply and demand requirements, increase access to clients, and grow revenue. Today, there is no other moving solution that allows prop-tech and real estate companies to monetize leads and users.
We are different because we are an asset light, proprietary tech solution that matches supply and demand to create value throughout the large item delivery and moving ecosystem. We offer a comprehensive, connected, and tech-driven solution developed specifically to match the supply and demand requirements. MoveMate is creating a truly modern solution to deliver customers’ most precious items in an integrated, trustworthy, and proficient way.
MoveMate works with a diverse array of partners across various industries, such as furniture stores, large-scale retailers for B2B partnerships, as well as real estate companies, proptech firms, and storage units for B2B2C partnerships.
In an ideal situation, MoveMate would appreciate at least a minimum of 48-72 hours between when you book and the actual date of your booking. However, we still do our best to review and assign any last minute bookings that are placed. In the event that we are unable to service your requested time/date, our support team will contact you to discuss possible options.
*Long-distance requests should be placed at a minimum of 72 hours only as they require significantly more preparation!*
In an ideal situation, MoveMate would appreciate at least a minimum of 48-72 hours between when you book and the actual date of your booking. However, we still do our best to review and assign any last minute bookings that are placed. In the event that we are unable to service your requested time/date, our support team will contact you to discuss possible options.
*Long-distance requests should be placed at a minimum of 72 hours only as they require significantly more preparation!*
In an ideal situation, MoveMate would appreciate at least a minimum of 48-72 hours between when you book and the actual date of your booking. However, we still do our best to review and assign any last minute bookings that are placed. In the event that we are unable to service your requested time/date, our support team will contact you to discuss possible options.
*Long-distance requests should be placed at a minimum of 72 hours only as they require significantly more preparation!*
In an ideal situation, MoveMate would appreciate at least a minimum of 48-72 hours between when you book and the actual date of your booking. However, we still do our best to review and assign any last minute bookings that are placed. In the event that we are unable to service your requested time/date, our support team will contact you to discuss possible options.
*Long-distance requests should be placed at a minimum of 72 hours only as they require significantly more preparation!*
In an ideal situation, MoveMate would appreciate at least a minimum of 48-72 hours between when you book and the actual date of your booking. However, we still do our best to review and assign any last minute bookings that are placed. In the event that we are unable to service your requested time/date, our support team will contact you to discuss possible options.
*Long-distance requests should be placed at a minimum of 72 hours only as they require significantly more preparation!*
In an ideal situation, MoveMate would appreciate at least a minimum of 48-72 hours between when you book and the actual date of your booking. However, we still do our best to review and assign any last minute bookings that are placed. In the event that we are unable to service your requested time/date, our support team will contact you to discuss possible options.
*Long-distance requests should be placed at a minimum of 72 hours only as they require significantly more preparation!*