If any item is damaged during the time frame of a move, please ensure that you have taken a picture of the same. You have 48 hours after the end of the move to report the damage to us if no solution is found with the Mate. If the damage is proven to have occurred during the move, we will work with you and our mate to address the problem. Our Mates are professional movers who are involved with MoveMate and are trained in the best and safest methods to move your items safely. Unfortunately, accidents and accidental damages happen at times. Movemate and our Mates are constantly working to ensure that you feel secure and comfortable with our services.