Hi there! Please read our guidelines and accept at the end.
In order for your move to happen smoothly, we ask you to please prepare a few things before we arrive.
- Please have all of your belongings packed and ready to go for your move at the agreed upon date. To make things easier for our Mates, please:Separate your furniture, luggage, large boxes, and smaller items
- Indicate which boxes are fragile and how they should be oriented
- Empty all furniture drawers
- Secure your dresser drawers and closet cabinets with tape
- Arrange items and boxes you are moving from largest to smallest. Larger items should be placed closer to the door
- Please ensure that your bed frame is disassembled before our mates get there, otherwise you can request the disassemble service
- Make sure the path to the door and to the street are clear of small items or obstacles
If there is an elevator in your building, please arrange for it to be available for the Mates on the day of the move. Any significant delays caused by elevators that are not reserved may result in extra charges. Please secure parking for our vehicles in areas where there is no space to double park. Our vehicles require a parking space of about 2 to 3 car lengths. Ask neighbours ahead of time to move their cars to avoid unnecessary delays.
Please secure parking for our vehicles in areas where there is no space to double park. Our vehicles require a parking space of about 2 to 3 car lengths. Ask neighbours ahead of time to move their cars to avoid unforeseen delays.
If you are riding along with our Mate, all customers should ensure that they follow COVID regulations and wear masks at all times while sitting in the truck with our Mate. Mates have the right to deny your ride, if you don’t follow our regulations.
We ask you to please respect these guidelines and plan ahead so you’re packed and ready to go in order to avoid any surprises.
Please note that the price displayed and estimated time, are based on the details provided during the booking process. Any changes to the move details, undisclosed items or location inaccuracies will result in extra charges.
If you have any further questions, please feel free to contact us.