What is your cancellation policy?
– If the move is cancelled within 24 hours of the booking (and more than 48 hours away from the actual move), there will be no charge.
– 24 hours after booking, a deposit of 20% of the total cost ($ 26.00) will be charged. If the move is cancelled 24 hours after booking, this deposit cannot be refunded, and will act as a cancellation fee.
– Within 48 hours of the move, the remaining 80% of the total cost will be charged. If the booking is cancelled 48 hours before the move, the remaining 80% will still be charged and cannot be refunded.
What if I have to cancel due to the weather?
If the weather exceeds the following limits then you can either cancel or reschedule the move without any penalties:
-Snowstorm, icy rain, ice/black ice due to very low temperatures, 15cm of fresh snow or temperatures below -25°C
Can I change my booking?
There may also be extra charges, equivalent to 20% of the total cost, for any modifications to the reservation made 24 hours after booking. This will be applied if a Mate has already been assigned to your move.